Privacy Policy: Your Data Matters
Find out how your information is collected and used
How We Collect Your Data
We collect personal information you provide, such as contact details, when you use our conversation practice service or contact us for support. Data collected helps enhance your experience, ensure secure access, and provide relevant responses.
-
→Name and contact information for communication
-
→Device data for compatibility and security
-
→Technical cookie data to improve website function
-
→Feedback voluntarily submitted by users
-
→Support-related details for issue resolution
We only collect necessary information and do not require any personal data outside of what is essential for platform use or support requests.
How We Use Your Data
Your data is used to maintain account security, optimize our services, respond to queries, and deliver features tailored to your needs.
We never share your personal information for external marketing. We only disclose data when required by Malaysian laws or necessary for operation and support.
Your Data Rights and Choices
You may request to access, correct, or remove your data from our records. Contact us to exercise these rights at any time.
Right to Access
Request an overview of your stored information.
Right to Correction
Correct inaccurate personal or contact data.
Right to Removal
Remove your collected information from our system.
Right to Portability
Receive your data in a portable file format.
How We Share Information
We may share your data with service providers supporting our platform’s delivery, subject to confidentiality agreements.
Information is only shared with Malaysian authorities when legally necessary or for system integrity, and never for external advertising.
How Your Data Is Protected
We use technical safeguards, encryption, and strict internal processes to ensure your personal data stays secure and confidential.
All access is limited to authorized staff trained in maintaining privacy under Malaysian regulations.
Contact for Privacy Concerns
Address: No. 1 & 3, Jalan P. Ramlee, Level 23, Menara Hap Seng 3, Kuala Lumpur 50250 Malaysia
Phone: +6019-140 5875
Email: content@syneralixtra.sbs